OUR SIMPLE 7 DAYS RETURN POLICY
At Ontorbash, we are committed to customer delight and making online lingerie shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. In the rare case that the ordered products are not up to mark and don’t fit you right, there is absolutely no need to worry.
Please call us at +8801856450555 so that we may assist you. Based on availability and preference, we’ll either send a replacement product or process a refund/credit note for you upon receipt of returned products.
To be eligible for exchange or return, the products should not be used, washed or dirty. The product must also be in its original undamaged Ontorbash box with all tags attached. Panties and accessories are not eligible for returns for hygiene reasons. Any product bought during Sale or special promotions cannot be returned but can be exchanged for any product(s) of same or higher price.
Replacement products will be typically shipped within 4 working days of receiving the returned products. Refunds will be processed within 2-3 working days and will reflect back in your account in 7-10 working days. In case of COD orders, it will take up to 15 working days for the Demand Draft to reach you.
HOW DO I INITIATE A RETURN?
Ensure the items you would like to return meet our guidelines:
Step 1: Email us at firstname.lastname@example.org or call us at +8801856450555 to initiate a Return Request.
Step 2: Put the items in the Ontorbash Box along with the original invoice
Step 3: Seal the box ensuring that all sides are properly closed and please ship the products back to us.
Step 4: Kindly email us the AWB or Reference number at email@example.com
RETURN center ADDRESS:
33/3 North Golapbag
(Saturday – Thursday, 11:00 am – 7:00 pm)
Should you decide to cancel an order, please call us at +8801856450555 (11.00 a.m to 7.00 p.m) Bangladeshi Standard Time Saturday to Thursday